This Bonus Policy applies to all kind of bonuses, promotions and benefits ("Bonuses") granted to you in excess of the actual deposit made by you.
Only one Bonus offer is allowed per person, account, address, computer and IP address. PlayFrank reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account apart from the original deposit amount, to the extent that it was not lost, less any administrative fees and bank charges.
The wagering requirement must be met in full within 7 days of the Bonus being credited to your Bonus Balance unless otherwise stated, after this period the Bonus Balance will expire.
All Bonuses (unless otherwise specified) need to be wagered 35 (thirty-five) times the sum of the received bonus amount before the Bonus Balance can be converted to your real money balance.
All bonuses are only available to players who have received the offer via E-mail, SMS, Phone or Onsite notification.
In the event a Bonus is not credited after a qualified deposit has been made, please contact customer support at firstname.lastname@example.org or via live chat before placing any bets. If you do not wait for the Bonus to be set up before placing a wager, PlayFrank reserves the right not to grant the Bonus.
PlayFrank may offer Bonus Spins related promotional bonuses across specified video slots. A Bonus Spins bonus is where we, the casino, give you the player X amount of game plays on certain Video Slots. The coin and line value per spin will be pre-defined and you will not be able to change it during the Free Spin process.
All Bonus Spins winnings (unless otherwise specified) need to be wagered 35 (thirty-five) times before the Bonus Balance can be converted to your real money balance.
Any Bonus Spins originating from a campaign are available for 3 days, unless otherwise stated.
All Bonus Spin bonuses are only available to players who have received the offer via E-mail, SMS, Phone or Onsite notification.
PlayFrank can offer two types of Bonus Spins:
No deposit: when no deposit is needed to claim the Bonus Spins. Winnings from this type of offer are capped to a maximum withdrawal of £100. Any balance exceeding this amount will be removed from the account.
Deposit needed: when you are required to deposit before you can claim the advertised Bonus Spins. The deposit required will vary and you should read the terms on the promotional offer. If not otherwise stated, £20 is the default minimum to claim “deposit needed” Bonus Spins. The deposit also needs to be wagered 1 x before any withdrawal can be made resulting from the Bonus Spins.
In the event that PlayFrank believes you are abusing or attempting to abuse a Bonus, or are likely to benefit through abuse or lack of good faith, then PlayFrank may, at its sole discretion, deny, withhold or withdraw from you any Bonus, or rescind any policy with respect to you, either temporarily or permanently, or terminate and/or block your access to our services and products and/or your account without being under any obligation to pay you any funds held in your account, apart from the original deposit amount, to the extent that it was not wagered and lost less 25% administrative fees, bank charges and bonus costs. Without derogating from the above, any player found to have his/her wagering requirements completed via low-risk betting on any form of Roulette, Baccarat, Craps, Blackjack and/or slots games will not be allowed to include this amount towards the relevant wagering requirements.
Please note that different games contribute a different percentage towards the wagering requirements:
Video Slots - 100%*
All games under the "classic slots"- 50%*
All Tables games, Video Poker, Other games and Live Casino - 0%
*The following games will be excluded from playing with bonus balance:
Zombie Hoard, Frozen Inferno, High Society, The Wishmaster, Big Bad Wolf, Dead or Alive, Kings of Chicago, Devil's Delight™, Champion of the Track, Robin Hood, Tower Quest, Scrooge, Castle Builder, Castle Builder II, Tomb Raider Secret of the Sword, Beautiful Bones, Cool Buck, Stardust, Peek-a-Boo, Untamed Crowned Eagle, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Forsaken Kingdom, Dragon’s Myth, Berryburst MAX.